Start / Getting in touch
Getting in touch
We are here day and night. Choose the route that suits your question best.
Where to begin
- Live chat 24/7
- Start it on any page. Average response time: under 2 minutes.
- support@luckyboom.com, for account questions and official requests.
- VIP channels
- Private WhatsApp and Telegram channels, plus a personal manager for VIP players.
Before you send a message
Write from the address you registered with; that way we recognise you at once. The system also uses that address for KYC documents, self-exclusion and closing an account.
- Give the email address of your account and describe briefly what it is about.
- Arrange KYC before you withdraw; accounts that are not yet verified wait longer.
- A request is looked at within 2 business days; after that it depends on the chosen payment method.
This must go through your registered email address
- Self-exclusion (active within 24 hours, at least 6 months).
- A 7-day break.
- Permanently closing your account.
- A new password: use the reset link when logging in, which arrives at your registered address.
Taking over your VIP status
Already VIP elsewhere? Send a screenshot of your status to the live chat or to support@luckyboom.com. We then take over your level so you do not have to start again.